Identity checks under the Money Laundering Regulations

The Money Laundering Regulations require us to carry out customer due diligence on the parties to a transaction. We cannot complete a sale, letting or other instruction until those checks are done. Starting them early avoids a delay at exchange.

What we need from individuals

Each prospective party must provide:

• Proof of identity — typically a current passport or photocard driving licence
• Proof of residential address — a recent utility bill, bank statement or official letter

What we need from companies

For a company we also need to understand ownership. Any person who owns more than 25% of the company must provide the same identity and address evidence as an individual. We may also ask for Companies House details and, where relevant, documents that show who has authority to sign.

We use the information only to meet our legal obligations and as set out in our privacy policy. If you are about to bid, take a lease or instruct us on a disposal, have the documents to hand before we issue heads of terms.

Call 020 8501 3000 if you are unsure what to send.